Dooinwell - Service Update – Issue Ongoing – Incident details

All systems operational

Service Update – Issue Ongoing

Resolved
Major outage
Started about 1 year agoLasted about 11 hours

Affected

Dooinwell App

Major outage from 6:09 PM to 9:06 PM, Degraded performance from 9:06 PM to 5:10 AM

Dooinwell Link App

Major outage from 6:09 PM to 9:06 PM, Degraded performance from 9:06 PM to 5:10 AM

Notification and Alerts

Major outage from 6:09 PM to 9:06 PM, Degraded performance from 9:06 PM to 5:10 AM

Updates
  • Resolved
    UTC
    Resolved

    The incident caused by a Google Cloud disruption has now been fully resolved. Google completed mitigation steps, and all impacted services have returned to normal operation.

    During the incident, users were unable to submit check-ins, and missed check-in alerts were delayed. These functionalities are now fully restored, and the system is operating as expected.

    Thank you for your patience and understanding throughout this issue.

  • Monitoring
    UTC
    Monitoring

    We’re now observing signs of recovery following an earlier disruption caused by a Google Cloud incident. Google has taken mitigation actions, and systems are progressively stabilizing.

    During the incident, users were unable to submit check-ins, and missed check-in alerts were not sent in real time. These alerts are now being delivered with some delay as the system catches up.

    We continue to monitor the situation closely and will post further updates here. Thank you for your patience and understanding.

  • Identified
    UTC
    Identified

    We’re currently experiencing an outage due to a wider incident affecting Google Cloud services, which is impacting the app's performance.

    We're actively monitoring the situation and will restore full functionality as soon as the issue is resolved on their end.

    We’re really sorry for the inconvenience and appreciate your patience in the meantime.