Dooinwell Status - Incident history https://dooinwell.instatus.com Dooinwell Tue, 7 Oct 2025 07:36:39 +0000 Issue accessing the app Type: Incident Duration: 1 hour and 3 minutes Affected Components: Dooinwell Link App, Dooinwell App, Notification and Alerts Oct 7, 07:36:39 GMT+0 - Investigating - We’re currently investigating reports of users being unable to access the app. Updates will be shared here as soon as more information becomes available. Oct 7, 08:40:02 GMT+0 - Resolved - This was a false alert. The issue was limited to an ongoing test with a beta tester and did not affect regular users. All services are operating normally. Type: Incident

Duration: 1 hour and 3 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>07:36:39</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently investigating reports of users being unable to access the app. Updates will be shared here as soon as more information becomes available..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:40:02</var> GMT+0</small><br><strong>Resolved</strong> - This was a false alert. The issue was limited to an ongoing test with a beta tester and did not affect regular users. All services are operating normally..</p> ]]> Tue, 7 Oct 2025 07:36:39 +0000 https://dooinwell.instatus.com/incident/cmgg8xsoi00g2lfdnh0z3yt5i https://dooinwell.instatus.com/incident/cmgg8xsoi00g2lfdnh0z3yt5i Service Update – Issue Ongoing Type: Incident Duration: 11 hours and 1 minute Affected Components: Dooinwell App, Dooinwell Link App, Notification and Alerts Jun 12, 21:06:56 GMT+0 - Monitoring - We’re now observing signs of recovery following an earlier disruption caused by a Google Cloud incident. Google has taken mitigation actions, and systems are progressively stabilizing. During the incident, users were unable to submit check-ins, and missed check-in alerts were not sent in real time. These alerts are now being delivered with some delay as the system catches up. We continue to monitor the situation closely and will post further updates here. Thank you for your patience and understanding. Jun 12, 18:09:30 GMT+0 - Identified - We’re currently experiencing an outage due to a wider incident affecting Google Cloud services, which is impacting the app's performance. We're actively monitoring the situation and will restore full functionality as soon as the issue is resolved on their end. We’re really sorry for the inconvenience and appreciate your patience in the meantime. Jun 13, 05:10:20 GMT+0 - Resolved - The incident caused by a Google Cloud disruption has now been fully resolved. Google completed mitigation steps, and all impacted services have returned to normal operation. During the incident, users were unable to submit check-ins, and missed check-in alerts were delayed. These functionalities are now fully restored, and the system is operating as expected. Thank you for your patience and understanding throughout this issue. Type: Incident

Duration: 11 hours and 1 minute

Affected Components: , ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>21:06:56</var> GMT+0</small><br><strong>Monitoring</strong> - We’re now observing signs of recovery following an earlier disruption caused by a Google Cloud incident. Google has taken mitigation actions, and systems are progressively stabilizing. During the incident, users were unable to submit check-ins, and missed check-in alerts were not sent in real time. These alerts are now being delivered with some delay as the system catches up. We continue to monitor the situation closely and will post further updates here. Thank you for your patience and understanding..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:09:30</var> GMT+0</small><br><strong>Identified</strong> - We’re currently experiencing an outage due to a wider incident affecting Google Cloud services, which is impacting the app's performance. We're actively monitoring the situation and will restore full functionality as soon as the issue is resolved on their end. We’re really sorry for the inconvenience and appreciate your patience in the meantime..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>05:10:20</var> GMT+0</small><br><strong>Resolved</strong> - The incident caused by a Google Cloud disruption has now been fully resolved. Google completed mitigation steps, and all impacted services have returned to normal operation. During the incident, users were unable to submit check-ins, and missed check-in alerts were delayed. These functionalities are now fully restored, and the system is operating as expected. Thank you for your patience and understanding throughout this issue..</p> ]]> Thu, 12 Jun 2025 18:09:30 +0000 https://dooinwell.instatus.com/incident/cmbtp0ytj000c75yrfs9ophaf https://dooinwell.instatus.com/incident/cmbtp0ytj000c75yrfs9ophaf Sporadic errors possible in the Dooinwell app Type: Incident Duration: 2 days, 17 hours and 11 minutes Affected Components: Dooinwell App Feb 17, 21:30:00 GMT+0 - Monitoring - Following investigation of degraded performance we observed yesterday around 7 AM EST, we identified the root cause in our latest Dooinwell App update (version 1.3.3). Users running this app may continue to see sporadic errors, but can still make use of the app. We'll make a fixed app available (version 1.3.4) in a few hours on the App Store. Once it becomes available, update will occur automatically for most users over the next 2 days, or can be performed manually at any time. We'll post an update on this status page when the app is being made available on the App Store. Feb 17, 23:25:00 GMT+0 - Identified - The updated Dooinwell app is now available on the App Store (version 1.3.4). Feb 19, 05:40:35 GMT+0 - Resolved - Performance is now back to normal after the roll-out of the updated app. Type: Incident

Duration: 2 days, 17 hours and 11 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - Following investigation of degraded performance we observed yesterday around 7 AM EST, we identified the root cause in our latest Dooinwell App update (version 1.3.3). Users running this app may continue to see sporadic errors, but can still make use of the app. We'll make a fixed app available (version 1.3.4) in a few hours on the App Store. Once it becomes available, update will occur automatically for most users over the next 2 days, or can be performed manually at any time. We'll post an update on this status page when the app is being made available on the App Store. .</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>23:25:00</var> GMT+0</small><br><strong>Identified</strong> - The updated Dooinwell app is now available on the App Store (version 1.3.4). .</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>05:40:35</var> GMT+0</small><br><strong>Resolved</strong> - Performance is now back to normal after the roll-out of the updated app. .</p> ]]> Fri, 17 Feb 2023 21:30:00 +0000 https://dooinwell.instatus.com/incident/cle92sgtd52452crmxb4re84yi https://dooinwell.instatus.com/incident/cle92sgtd52452crmxb4re84yi Infrastructure Issue Type: Incident Duration: 21 minutes Affected Components: Dooinwell App, Dooinwell Link App Feb 16, 12:17:33 GMT+0 - Monitoring - ~7 AM Eastern Time - We started observing unusual latency on part of our cloud infrastructure. While service remains operational, it can result in sporadic latency and errors in our apps. We're monitoring the situation. Feb 16, 12:38:26 GMT+0 - Resolved - The situation is now back to normal. Latency issues occurred between 7:00 AM and 7:06 AM Eastern time. Type: Incident

Duration: 21 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>12:17:33</var> GMT+0</small><br><strong>Monitoring</strong> - ~7 AM Eastern Time - We started observing unusual latency on part of our cloud infrastructure. While service remains operational, it can result in sporadic latency and errors in our apps. We're monitoring the situation. .</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>12:38:26</var> GMT+0</small><br><strong>Resolved</strong> - The situation is now back to normal. Latency issues occurred between 7:00 AM and 7:06 AM Eastern time. .</p> ]]> Thu, 16 Feb 2023 12:17:33 +0000 https://dooinwell.instatus.com/incident/cle72huzj111688yomx1v313leb https://dooinwell.instatus.com/incident/cle72huzj111688yomx1v313leb