Duration: 41 minutes

Affected Components: Notification and Alerts, Dooinwell Link App, Dooinwell App

Aug 31, 12:41:20 GMT+0
Investigating - We’re investigating a server issue that may have caused check-ins to be suspended for a limited number of customers over the past few days. We’re working to identify the cause and determine the impact. We’ll provide further updates as our investigation progresses..

Aug 31, 13:22:48 GMT+0
Resolved - We identified a sporadic server issue that resolved automatically when it occurred but interrupted the automatic check-in schedule for 3 customer accounts that had an active process running at the time. We have restored normal check-in functionality for all 3 affected accounts and are contacting those customers directly. We’re fixing the root cause of the issue to prevent this from happening again, and are also implementing additional monitoring so that any similar disruption is detected and corrected automatically. If you’re concerned that your account may have been affected and haven’t heard from us directly, please contact us at support@dooinwell.app and we’ll look into it right away..

Duration: 1 hour and 3 minutes

Affected Components: Dooinwell Link App, Dooinwell App, Notification and Alerts

Oct 7, 07:36:39 GMT+0
Investigating - We’re currently investigating reports of users being unable to access the app. Updates will be shared here as soon as more information becomes available..

Oct 7, 08:40:02 GMT+0
Resolved - This was a false alert. The issue was limited to an ongoing test with a beta tester and did not affect regular users. All services are operating normally..

Duration: 11 hours and 1 minute

Affected Components: Dooinwell App, Dooinwell Link App, Notification and Alerts

Jun 12, 21:06:56 GMT+0
Monitoring - We’re now observing signs of recovery following an earlier disruption caused by a Google Cloud incident. Google has taken mitigation actions, and systems are progressively stabilizing. During the incident, users were unable to submit check-ins, and missed check-in alerts were not sent in real time. These alerts are now being delivered with some delay as the system catches up. We continue to monitor the situation closely and will post further updates here. Thank you for your patience and understanding..

Jun 12, 18:09:30 GMT+0
Identified - We’re currently experiencing an outage due to a wider incident affecting Google Cloud services, which is impacting the app's performance. We're actively monitoring the situation and will restore full functionality as soon as the issue is resolved on their end. We’re really sorry for the inconvenience and appreciate your patience in the meantime..

Jun 13, 05:10:20 GMT+0
Resolved - The incident caused by a Google Cloud disruption has now been fully resolved. Google completed mitigation steps, and all impacted services have returned to normal operation. During the incident, users were unable to submit check-ins, and missed check-in alerts were delayed. These functionalities are now fully restored, and the system is operating as expected. Thank you for your patience and understanding throughout this issue..

Duration: 2 days, 17 hours and 11 minutes

Affected Components: Dooinwell App

Feb 17, 21:30:00 GMT+0
Monitoring - Following investigation of degraded performance we observed yesterday around 7 AM EST, we identified the root cause in our latest Dooinwell App update (version 1.3.3). Users running this app may continue to see sporadic errors, but can still make use of the app. We'll make a fixed app available (version 1.3.4) in a few hours on the App Store. Once it becomes available, update will occur automatically for most users over the next 2 days, or can be performed manually at any time. We'll post an update on this status page when the app is being made available on the App Store. .

Feb 17, 23:25:00 GMT+0
Identified - The updated Dooinwell app is now available on the App Store (version 1.3.4). .

Feb 19, 05:40:35 GMT+0
Resolved - Performance is now back to normal after the roll-out of the updated app. .

Duration: 21 minutes

Affected Components: Dooinwell App, Dooinwell Link App

Feb 16, 12:17:33 GMT+0
Monitoring - ~7 AM Eastern Time - We started observing unusual latency on part of our cloud infrastructure. While service remains operational, it can result in sporadic latency and errors in our apps. We're monitoring the situation. .

Feb 16, 12:38:26 GMT+0
Resolved - The situation is now back to normal. Latency issues occurred between 7:00 AM and 7:06 AM Eastern time. .