Dooinwell - Investigating delayed or suspended check-ins – Incident details

We identified a sporadic server issue that resolved automatically when it occurred but interrupted the automatic check-in schedule for 3 customer accounts that had an active process running at the time.

We have restored normal check-in functionality for all 3 affected accounts and are contacting those customers directly.

We’re fixing the root cause of the issue to prevent this from happening again, and are also implementing additional monitoring so that any similar disruption is detected and corrected automatically.

If you’re concerned that your account may have been affected and haven’t heard from us directly, please contact us at support@dooinwell.app and we’ll look into it right away.